Frequently asked questions
We try to answer as many of your frequently asked questions here. Do email us if you can’t find your answers here.
BULK LOT OR CUSTOM ORDERS
- Do you accept bulk or custom orders?
- We try to fulfil such orders if they are within our means. Not all our designs are available for wholesale orders. Do email us with the quantity and design required and we will respond accordingly.
- What are pre-ordered items?
- Items listed as Pre-Order are not in-stock and will take between 1-3 weeks to be available. Some of our hijab pins which are offered for bulk lot sale are on pre-order basis as they are handcrafted and will need time to be made by our home-based Muslimahs.
- Do I need to make payment for pre-ordered items?
- Yes. A deposit of 50% is required. In the event that the item ordered is not in-stock, we will inform you and make a full refund for the amount paid.
- How do I find out how much shipping to pay before placing my order?
- Your shipping cost will be automatically calculated for you once you have entered your shipping address.
- How are you shipping rates calculated?
- Shipping is a flat rate. Please refer to our shipping & returns page for details This flat rate shipping does not apply to bulk or wholesale orders.
- Do you offer cash-on-delivery payment to addresses in Singapore?
- Please refer to our shipping & returns page for details
- Can I combine the shipping cost of my order made through your online store and your ebay store?
- Please email us prior to placing the order on both sites as eBay impose a variety of fees for sellers as compared to the items sold at our online store.
- Why can't I use my discount coupon on your ebay store?
- We encourage our customers to purchase directly from our online store to enjoy the discounts. Our listing on eBay is subjected to various types of seller's fees unlike the ones at our online store. Hence, we are unable to offer you discounts on the ebay listed items.
- Do you offer quantity discounts for large orders?
- Yes, please email us to enquire.
- Do you accept credit card payments?
- We accept credit card payments only through the secure payment portal -Paypal.
- I am from Singapore and I am not sure how to make payments by ATM bank transfer. Is there any other mode of payment?
- Please email us at: firstname.lastname@example.org and we will follow up on how we can assist you on that
- Prices on this website are quoted in Singapore Dollars. How much do I view them in my preferred home currency?
- Please select your preferred currency from the drop down list on the top left of the page. The prices should automatically be reflected in your preferred currency based on the current exchange rate. However, please note that the final checkout process will still use Singapore Dollars.
- We would like to invite you to set up a booth at our organisation’s Family Day / School Fair in Singapore. Would you come?
- We’ll be more than happy to oblige if our schedule permits. Do send us details of your invitation to: email@example.com
- I am having a slumber party for my children and would like to have goodie bags containing a selection of little Muslimah items for the girls. Do you offer such services?
- Yes, please email us to enquire.
- Do you have a retail store that we can visit?
- We operate entirely through this online store. Saving on a retail store rental means we can pass on the savings to our customers.